Política de envío

Shipping Policy

Last updated: September 21, 2026

Thank you for shopping at Growing sparks. This Shipping Policy explains how we process and deliver your orders. By placing an order, you agree to the terms below.

Order processing time

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day. During busy periods, such as sales or holiday seasons, processing may take slightly longer. We will notify you by email if your order is delayed.

Shipping destinations and delivery times

We ship to many countries worldwide. Estimated delivery times, counted from the moment your order is dispatched, are:

These are estimates, not guaranteed delivery dates. Delivery times may be affected by carrier delays, customs clearance, weather, public holidays, or other events outside our control. Because some orders contain several items, they may be shipped separately and arrive on different days.

Shipping costs

Shipping costs, when applicable, are calculated at checkout based on your destination and the contents of your order. Any free shipping offers or minimum order thresholds will be shown on our website and at checkout. Shipping costs are non-refundable, except where stated in our Refund and Return Policy.

Order tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your parcel. Please allow up to 48 hours after receiving the email for tracking information to update. If you have not received a tracking number within 5 business days of placing your order, please contact us.

Shipping address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details. If you notice a mistake, contact us as soon as possible at aallejandroo34@gmail.com. We will try to correct it, but we cannot guarantee changes once an order has been processed. If a parcel is returned to us because of an incorrect address or because it was not collected, you may be responsible for the cost of reshipping it.

Customs, duties, and taxes

For international orders, your parcel may be subject to import duties, taxes, or customs fees charged by your country. These charges are not included in the price of your order or in the shipping costs, and they are the responsibility of the customer. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.

Delayed, lost, or damaged parcels

If your order has not arrived within the estimated delivery time, please first check the tracking information and with your local postal service or neighbors. If you still cannot locate it, contact us at aallejandroo34@gmail.com with your order number, and we will investigate with the carrier. If your parcel is confirmed lost, we will send you a replacement or a full refund. If your order arrives damaged or incorrect, please follow the steps in our Refund and Return Policy and report it within 7 days of delivery, with photos.

Order cancellations and changes

You can request to cancel or change your order before it has been shipped by contacting us as soon as possible. Once an order has been dispatched, it can no longer be cancelled or changed, but you may return it in accordance with our Refund and Return Policy.

Contact us

If you have any questions about this Shipping Policy, please contact us:

• Email: aallejandroo34@gmail.com
• Phone: +34 605 37 10 95
• Address: Calle Costanilla 2, 10260 Santa Cruz de la Sierra, Cáceres, Spain