Política de reembolso

Refund and Return Policy

Last updated: September 21, 2026

Thank you for shopping at Growing sparks. We want you to be happy with your purchase. If you are not completely satisfied, this policy explains how returns, exchanges, and refunds work.

Return window

You have 30 days from the date you receive your order to request a return. If 30 days have passed since you received your order, we are unable to offer you a refund or exchange.

If you live in the European Union or the European Economic Area, you also have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Our 30-day return window includes and extends this right.

Conditions for returns

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition in which you received it.
  • In its original packaging, with all tags, accessories, and components included.
  • Accompanied by your order number or proof of purchase.

Items that cannot be returned

For hygiene and safety reasons, we cannot accept returns of:

  • Items that have been used, opened (where the seal is part of the product's safety or hygiene), damaged by the customer, or altered in any way.
  • Gift cards and digital products.
  • Personalized or custom-made items.
  • Items marked as final sale or clearance at the time of purchase.

How to start a return

  1. Contact us within 30 days of receiving your order at aallejandroo34@gmail.com, including your order number, the item(s) you want to return, and the reason for the return.
  2. We will reply within 2 business days with instructions and the return address. Please do not send items back before receiving our confirmation, as returns sent to the wrong address may not be processed.
  3. Pack the item securely and send it using a trackable shipping service. We recommend keeping your tracking number and proof of postage until your refund has been issued.

Return shipping costs

Unless the item arrived damaged, defective, or incorrect, you are responsible for the cost of return shipping. We cannot be held responsible for items lost or damaged in transit back to us, so we recommend using a tracked service. Original shipping costs are non-refundable, except where the return is due to our error (see below).

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery at aallejandroo34@gmail.com with your order number and clear photos of the item and its packaging. We will, at your choice and subject to availability, send you a replacement or issue a full refund, including the original shipping costs. In these cases we will cover the cost of return shipping if a return is needed.

Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received and whether your refund has been approved.

  • If approved, your refund will be issued to your original payment method within 14 days of us receiving the returned item (or, if you are exercising your EU right of withdrawal, within 14 days of us being informed of your decision, and we may wait to issue the refund until we receive the item or proof that you have sent it back).
  • Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear in your account.
  • If the returned item shows signs of use or damage beyond what is necessary to inspect it, we may reduce the refund to reflect the loss in value, or refuse the return.

Late or missing refunds

If you have not received your refund after the times stated above, please first check your bank account again, then contact your card company or bank, as it may take some time before the refund is officially posted. If you have done all of this and still have not received your refund, contact us at aallejandroo34@gmail.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you would like a different size, color, or product, please return the original item following the steps above and place a new order for the item you want.

Order cancellations

You can request to cancel your order before it has been shipped by contacting us as soon as possible at aallejandroo34@gmail.com. Once an order has been shipped, it can no longer be canceled, but you may return it following this policy.

Sale items

Only regularly priced items may be refunded to the full purchase price. Sale items may be returned under this policy unless they are marked as final sale.

Contact us

If you have any questions about this Refund and Return Policy, please contact us:

  • Email: aallejandroo34@gmail.com
  • Phone: +34 605 37 10 95
  • Address: Calle Costanilla 2, 10260 Santa Cruz de la Sierra, Cáceres, Spain